Privacy Policy
Showhome Media ("we", "our", or "us") operates the Showhome Media platform at showhome.media. This policy explains what personal data we collect, why we collect it, and how we protect it. By using our service you agree to the practices described here.
1. Information We Collect
Account information
When you create an account we collect your name, email address, and a hashed password. If you upgrade a subscription we also collect billing details, which are processed directly by our payment provider (Stripe) and never stored on our servers.
Content you upload
On the Free plan, your photos stay in your browser on your own device and are not sent to our servers. On paid plans, a copy is stored on our servers so you can access your projects from other devices. Logos you upload are stored on our servers on all plans. We do not use your content for any other purpose.
Messages you send us
When you use our contact form we collect your name, email address and message, and use them only to reply to you. To stop spam, the form uses Cloudflare Turnstile, which receives your IP address and some details about your browser.
Usage data
We collect standard server logs (IP address, browser type, pages visited, timestamps) to operate the service, diagnose errors, and improve performance. We do not sell or share this data with advertisers.
2. How We Use Your Information
- To create and maintain your account
- To render and store your video projects
- To process payments and send receipts
- To send transactional emails (account confirmations, password resets)
- To respond to support requests
- To detect and prevent fraud or abuse
We will only send you marketing emails if you have explicitly opted in, and you may unsubscribe at any time.
3. Sharing Your Information
We do not sell your personal data. We share it only with:
- Stripe — payment processing
- Cloudflare — the spam check on our contact form
- Cloud hosting providers — infrastructure required to run the service
- Law enforcement — when required by applicable law or to protect our legal rights
4. Cookies
We use two cookies, both only to keep you logged in. We do not use advertising or tracking cookies. No third-party analytics scripts are loaded on our pages. See our Cookie Policy for details.
5. Data Retention
We retain your account data for as long as your account is active. Photos stored on our servers are deleted automatically after a period set by your plan (3 months on Starter, 6 on Creator, 12 on Agency, counted from upload), or 3 months after upload if you move to the Free plan. Logos are kept until you close your account. You may request deletion of your account and all associated data at any time by sending us a request through our contact form.
6. Your Rights
Depending on your location you may have the right to access, correct, export, or delete the personal data we hold about you. To exercise any of these rights, contact us through our contact form and we will respond within 30 days.
7. Security
We use industry-standard measures including TLS encryption in transit, encrypted storage at rest, and access controls. No system is perfectly secure; please use a strong, unique password and enable two-factor authentication where available.
8. Children
Our service is not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us and we will delete it promptly.
9. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated by email or a notice on our website at least 14 days before they take effect. Continued use of the service after that date constitutes acceptance of the revised policy.
10. Contact
Questions about this policy? Send us a message through our contact form.